Effective Date: 12/11/2024

Selkirk Candles (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website http://www.selkirkcandles.com (“Site”) and interact with our services. This Privacy Policy is in compliance with the applicable standards, including A2P (Application-to-Person) messaging regulations, and other relevant U.S. privacy laws.

1. Information We Collect

We may collect the following types of personal information when you use our Site or services:

a. Personal Information You Provide Directly:

• Account Information: When you create an account, we may collect your name, email address, phone number, and other information needed to provide our services.
• Contact Information: When you contact us or request customer support, we may collect details about your inquiry and communications with us.
• Transactional Information: If you make a purchase or subscribe to our services, we collect payment details, billing address, and shipping address.

b. Information We Collect Automatically:

• Usage Data: We collect information about how you access and use our Site, such as your IP address, browser type, pages viewed, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your browsing behavior to improve user experience and provide personalized content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To process transactions, deliver products or services, and respond to your inquiries or support requests.
• Communication: To send you transactional messages (e.g., order confirmations, account-related notifications) and marketing communications (e.g., newsletters, promotions) based on your preferences.
• Improve Our Site and Services: To analyze usage trends, enhance user experience, and optimize our offerings.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, including A2P (Application-to-Person) messaging compliance.
• Marketing and Advertising: To provide you with personalized advertisements and promotional content, subject to your preferences and consent.

3. A2P Messaging Compliance

In accordance with A2P (Application-to-Person) messaging standards in the United States, we may send you transactional or marketing SMS (text) messages. By providing us with your phone number, you consent to receiving SMS messages from us.

• Opt-In and Opt-Out: You can opt-in to receive SMS messages by providing your phone number and consent. You may opt out of receiving SMS messages at any time by replying “STOP” to any message or by contacting us at selkirkcandles@gmail.com.
• Message Frequency: We may send a limited number of SMS messages for service-related updates, such as order confirmations, appointment reminders, or promotional offers, depending on your preferences.
• Message Costs: Standard carrier message and data rates may apply to SMS messages you receive from us.
• Data Retention: We will retain your phone number and SMS opt-in status for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your personal data in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist with business operations (e.g., payment processors, email marketing services, hosting providers). These providers are obligated to protect your information and only use it for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new owner.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

6. Your Rights and Choices

As a user, you have certain rights regarding your personal data, including:

• Access and Correction: You can request access to the personal information we hold about you and request corrections to any inaccuracies.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opting Out of Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Opting Out of SMS Messages: As mentioned above, you can opt out of receiving SMS messages by replying “STOP” or contacting us directly.

7. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated Privacy Policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Selkirk Candles
Email: selkirkcandles@gmail.com

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.